Scottsdale Plumbing Co

Sarah Clarke
1 Star
I have a Airbnb and we had a emergency with the shower valve. I have a home warranty but I needed someone same day. Enter Scottsdale Plumbing. The plumber refused to change the valve, even though I told him I needed it done. He said they didn't have time and would search for the part. They ghosted me and did not reply to requests for updates. They had no sense of urgency or understanding that I am a business woman running a business. They finally fixed it days later after multiple missed bookings and comped nights. I could have had it done faster for $75 under my home warranty. They lie and don't return calls. Buyer beware.
Saturday 2nd July 2022

Joyce Gentry
1 Star
Scottsdale Plumbing sold the referral to a scammer who referred us to other scammers and made our pipe sewage leak even more of a nightmare. We were not told by this business that they would not even send one of their employees out. The scammers were telling us that we needed to replace our pipes going to the line for 15K. Fortunately, we were able to find a reputable plumbing business who told us that our pipes were fine.
Sunday 1st May 2022

Dale Nielson
5 Star
Excellent install from Technician Nick who did a stellar job replacing an old water heater. Easy to work with and made sure install was done correctly. Replaced some sketchy venting I had from old unit. Very happy with my new 50 gallon Bradford White water heater. Great job Nick. Would call on this company again. Thank you Scottsdale Plumbing.
Tuesday 7th December 2021

Andrew R
1 Star
Yet another disappointment by Scottsdale Plumbing. They hire anyone to work for them and have inexperienced plumbers. DO NOT LET THEM INTO YOUR HOME! My uncle had work done by them yesterday and left him without hot water after charging him over $500 to replace parts that were UNDER WARRANTY and it's been 38 degrees the past several nights they've been without hot water! Here is the invoice to prove it (2 elements, 2 thermostats). They installed the water heater in April 2018 so it was less than a year old with a 6 year warranty and it went out last Saturday. Today is Wednesday! The tech, Mario, admitted to not knowing anything about electrical, but proceeded to replace every part on the water heater anyways. We called another plumber out and within 10 minutes he had the problem diagnosed and fixed, making hot water. The tech failed to open the other junction box in the wall, leading to find the fried wire exposed in plain view after he opened it and looked in there with his flashlight. Stripped 2 wires with a new wire nut the water heater was on and making hot water. $75 service call was all he paid and that was all to get the problem fixed. The tech spent a lot of time on the phone with American Water Heater Tank company phone operator reading a screen telling him to replace parts left and right when there was not sufficient power going to the water heater in the first place. There is no way the tech could have possibly figured out what was wrong with it by just replacing everything. What a nightmare to be dealing with. I hope they see this and conduct the proper training their techs need. Stop taking peoples money and ripping everyone off!!! Why would you leave a house knowing they haven't had hot water in days and take OVER $500 with you?! Poor business ethics as no one else cared to help this individual that came out yesterday. Where is the supervisor? Who trained him? Who let him out into the field not trained or qualified on how to do his job? I had to take time out of my day to go help him out with this issue as the electrician was going to be yet another charge and another day away. How frustrating. Do yourself a favor and call another plumber in the area.
Thursday 21st February 2019

Chris Settell
1 Star
I actually did not use them as they no showed me.. This company was recommended through home advisor. Talked to them on Tuesday for a Friday (today) service, was supposed to show between 1 and 2. At 2:48 I was told they were 5 minutes away. Around 3:40 I called and was hung up on. Then I got a text stating to text and never received a response. When you call it goes to voice-mail which is full. Very bad customer service.would not recommend this company for anything
Saturday 15th January 2022