EmPower Solar

Bob Clark
5 Star
EmPower was nothing but excellent in every aspect of my having gone solar. My sales representative/department provided answers to any and all questions I had about moving to solar and what was involved each step of the way. She was also very flexible, patient, and understanding and stayed with me as a changed my mind on various parts of the project. In addition, my project manager kept in touch with me and updated me during each step of review, approval, and scheduling the installation. The best part of it all was that the installation went smoothly and quickly. The complete system was up in less than two days and actually running (producing electricity) midway through the second day of installation. Empower handled the entire design, permitting, and town review process from beginning to end. Very important to know is that their components, from the panels themselves to the support structure or perhaps the best on the market and, best of all, the system works exactly as described and promised. It’s a beautiful beautiful thing to see these panels run my house and build up credits just about every day since it’s been installed. I highly recommend EmPower as the company to consider for your solar installation. The payback in my case will be between six and seven years at the most.
Monday 8th November 2021

Drew Fish
2 Star
After owning my system for about a year and a half I think now would be a good time to leave a review. My experience with EmPower Solar, their name when my system was installed, has been a rocky one to put it lightly and today is no exception. From the minute my salesman left the company we were put in a state of limbo for months up months and then handed off from one person to the next. 8 months later my system was finally to be installed. The installation team was absolutely top notch. Guys everywhere and they truly did an amazing job. Couldn't be happier with that part of the job. Now we are back to dealing with the office staff and "Managers of this and that" and the run around picks up where we left off. Finally get the app installed and running and was told "don't worry, we monitor your system for any issues and if we see one we will notify you". Fast froward to yesterday (7/16/2017) as I'm cutting the lawn and pass my inverter. Never paid it any mind because all seemed well. Pushed the button and got nothing. Look and I have Malfunction and Fault light lit. So i thought this just must have happened because I was told they monitor it too. Open the app only to find my system has been producing ZERO since April 9th to July 16th. Guess I shouldn't have expected much since it's been a battle with them for so long. It was explained to me today that I can setup alerts if there's an issue like this but why wasn't this explained to me when my system went live a year and a half ago??? They say they build relationships with customers so our has become a love/hate relationship and doesn't appear to be getting any better. 1/12/2021 Update I now have my 2nd roof leak from the tracks installed on my roof. They fixed one a year ago that left me with water pouring through my ceiling fan. Now I have a new one coming from the same area. Last time they drilled a lag bolt into the beam but went sideways so they pulled it out and never sealed it. This one was roofing nails they pulled out to make room for a track foot and they never sealed that. I can’t imagine what other homeowners are dealing with but experience with them has been nothing short of AWFUL.
Tuesday 12th January 2021

James C
1 Star
I chose EmPower as they had a supposed good reputation for customer care. When I first engaged with them they where quick to respond with a quote. However, their follow up has been appalling. Their sales person (Cam Kelly) promised to follow up with a revised quote for a canopy system. He consequently went away for two weeks without informing me (or setting an out of office reply). When he got back, he apologized and promised a quote that day or the following day at the latest. After a few days of not receiving it, I followed up again and have heard nothing. He left no direct number and when I call the company, he’s not in the system. When I try to call the receptionist, nobody picks up (I’ve tried multiple times). If this is how they treat eager, paying customers I dread to think what their after sales follow up is like.
Monday 20th September 2021

Michael Jajko
5 Star
Empower Solar has a great product and an excellent team. From the initial sales visit through the installation, the team did a great job. My experience with the Sales team was great from the start. I received excellent and timely responses. Regarding installation, I insisted on running the attic wiring down the basement via an electrical conduit that was not easy to navigate but the Empower Solar team pulled it off! I am looking forward to working with Empower Solar in the future on another solar panel and/or solar battery storage project.
Thursday 8th July 2021

Enrique Vargas
5 Star
This is a followup review from my original installation a few years ago. We installed solar panels with Empower Solar. It seemed like a good idea at the time and Empower did a superb job at every step of the installation. From Mat Layton's first visit where he explained everything and then checked out our electric panel to the final post-installation inspection by NYC, they really made everything so smooth. Fast forward post-pandemic, and 2020 saw us using 27% more electricity due to online schooling, to work from home to watching movies at home. Even with all that our solar panels still covered ~80% of our electricity. I'm happier than ever with the decision to go solar, and with Empower Solar. Thanks guys!
Tuesday 9th March 2021